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FAQ

Frequently Asked Questions


Everything You Need to Know About Self Storage at Storefort

Whether you’re moving home, running a business, renovating or simply need more space, we’re here to make self storage simple. Below you’ll find answers to the questions we’re asked most often. If you still need help, our friendly team is always happy to assist.

Booking & Prices


How much does self storage cost in Plymouth?

The cost depends on the size of the storage unit you need and how long you plan to store your belongings. At Storefort, all of our prices are available online, allowing you to compare unit sizes and book without waiting for a quote.

Can I view your prices online?

Yes. We believe in transparent pricing, so all available storage unit prices can be viewed on our website before you book.

Do I need to request a quote?

No. Simply browse our available unit sizes, view the prices online and complete your booking whenever you’re ready.

Are there any hidden fees?

No. We believe in clear, honest pricing. Any optional services, such as storage protection, are explained during the booking process.

Is there a minimum rental period?

Yes. The minimum rental period at Storefort is one month, as storage is charged on a monthly basis. After your initial month, you can continue storing for as long as you need, with the flexibility to stay month to month.


Can I pay monthly?

Yes. Storage is billed monthly, making it easy to budget while keeping your belongings safe.

Can I book online?

Yes. Our online booking system allows you to choose your storage unit, select your move-in date and complete your booking in just a few minutes.

Can I reserve a unit before moving in?

Yes. You can reserve your chosen unit online so it’s ready when you need it.

What payment methods do you accept?

We accept the payment methods shown during the online booking process. If you have any questions about payment options, please contact our team.

Do you offer any discounts?

We regularly run special offers for new customers. Visit our website to see our latest promotions.


Storage Units


What size storage unit do I need?

We offer units from 10 sq ft to 150 sq ft. Whether you’re storing a few boxes, the contents of a flat or business stock, we’ll help you choose the right size.

Can I upgrade to a larger unit?

Yes. If you need more space, we’ll do our best to move you into a larger unit, subject to availability.

Can I move to a smaller unit?

Absolutely. If you no longer need as much space, we can help you move into a smaller unit when one is available.

What can I store?

You can store most household and business items, including furniture, clothing, boxes, tools, stock, office equipment, sports equipment and seasonal belongings.

What can’t I store?

For safety reasons, you cannot store hazardous chemicals, flammable materials, explosives, illegal goods, perishable food, live animals or anything that could damage other customers’ belongings.

Can I store furniture?

Yes. Self storage is ideal for sofas, beds, wardrobes, tables, chairs and other household furniture.

Can I store electrical items?

Yes. TVs, computers, kitchen appliances and other electrical items can be stored, provided they are clean and dry.

Can I store business stock?

Yes. Many local businesses use Storefort to store inventory, tools, equipment and marketing materials.

Can I store important documents?

Yes. Businesses often use self storage for archiving paperwork and documents in a secure environment.

Can I store tools and equipment?

Yes. Tradespeople regularly use Storefort to store tools, machinery and equipment safely between jobs.


Security


How secure is Storefort?

Our indoor storage facility includes secure PIN-code access, CCTV monitoring and individually secured storage units to help protect your belongings.

Do you have CCTV?

Yes. CCTV operates throughout the facility to provide additional security for customers and their stored items.

Are your storage units indoors?

 Yes. All Storefort storage units are located inside our secure building, helping to protect your belongings from the weather. Our indoor facility also provides a clean, dry environment with all units conveniently located on the ground floor for easy loading and unloading.


Do I need my own padlock?

You’ll need a suitable lock for your unit. If you don’t already have one, we can advise you on the best option when you move in.

Who can access my storage unit?

Only authorised people with the correct access details can enter the facility, and only you (or anyone you authorise) should have access to your individual storage unit.


Security & Access


Is my storage unit private?

Yes. Every customer has their own individual storage unit, giving you a private space for your belongings. You control who has access to your unit.


Do I need insurance?

Yes. We ask customers to have insurance or storage protection in place while their belongings are in storage. This provides added peace of mind throughout your stay.


What happens if I forget my PIN?

If you’re unable to access the facility because you’ve forgotten your PIN, simply contact our team and we’ll help you regain access after verifying your details.



When can I access my storage unit?

You can access your storage unit during our access hours, 07:00 - 20:00, 7 days a week.



Is there parking available?

Yes. Parking is available on site, making it easy to load and unload your belongings.



Are all storage units on the ground floor?

Yes. Every storage unit at Storefort is located on the ground floor, so there’s no need to use lifts or carry heavy items upstairs.



Do you provide trolleys?

Yes. Trolleys are available to help you move heavy boxes and furniture into your storage unit.



Can large vans access the site?

Yes. Our facility is designed to make loading and unloading as straightforward as possible, with access suitable for larger vehicles.



Is loading and unloading easy?

Yes. With ground-floor units, on-site parking and trolleys available, moving your belongings into storage is quick and convenient.



Personal Storage


Can I use self storage while moving house?

Absolutely. Many customers use Storefort during a house move to keep furniture and belongings safe while they complete their move.



Is self storage suitable during home renovations?

Yes. Self storage is a great way to protect furniture and household items while decorating, extending or renovating your home.



Is self storage good for decluttering?

Yes. Whether you’re preparing your home for sale or simply creating more living space, self storage offers a secure place to keep items you don’t use every day.



Can students use Storefort?

Yes. Our smaller storage units are ideal for students who need somewhere safe to store their belongings during university holidays or between accommodation.



How long can I keep my belongings in storage?

You can store your belongings for as little or as long as you need. Our flexible rental agreements are designed to suit both short-term and long-term storage.



Business Storage


Do you offer business storage?

Yes. Storefort provides flexible business storage for companies of all sizes, from sole traders to established businesses.



Can I store business stock?

Yes. Many businesses use Storefort to store stock, packaging, promotional materials and seasonal inventory in a secure indoor environment.


Can I receive deliveries to my storage unit?

No. Storefort does not accept deliveries on behalf of customers. If you need to move items into your storage unit, you’ll need to bring them to the facility yourself during our access hours.

Can tradespeople use Storefort?

Yes. Our storage units are popular with electricians, plumbers, builders, decorators, landscapers and other tradespeople looking for secure storage for tools, equipment and materials.


Why do businesses choose Storefort?

Businesses choose Storefort because we offer flexible contracts, secure indoor storage, all ground-floor units, convenient access and transparent pricing with no hidden fees.


Location


Where is Storefort located?

Storefort is located in Cattedown, Plymouth, making it easy to reach from the city centre and surrounding areas.


Do customers come from Plymstock?

Yes. Many of our customers travel from Plymstock because of our convenient location and secure indoor storage facility.


Do you serve Saltash?

Yes. Storefort welcomes customers from Saltash and the surrounding areas looking for affordable, secure self storage.


Do you serve Plympton?

Yes. We’re only a short drive from Plympton and provide storage for homeowners, students and businesses across the area.


Is Storefort close to Plymouth city centre?

Yes. Our Cattedown location is just minutes from Plymouth city centre, making it convenient whether you’re moving home, running a business or simply need extra storage space.


Why choose Storefort instead of container storage?

Storefort offers modern indoor self storage, helping to protect your belongings from the weather while providing a clean, secure environment. With all units on the ground floor, transparent online pricing, flexible contracts and convenient access, we make storing your belongings simple and stress-free.

Still Have a Question?


If you can’t find the answer you’re looking for, our friendly team is here to help. Whether you need advice on choosing the right storage unit or want to know more about our facility, we’re only a phone call or email away. You can also view our prices online and book your storage unit in minutes.